Tourmasters T & C: Please read this document carefully as it contains important information about your rights and obligations, as well as limitations and exclusions that may apply to you. 1) PRICE QUOTES: The fares and product prices shown are all quoted in Singapore Dollars. Fares and availability are subject to change until ticketed. Prices are guaranteed only at time of purchase. All advanced ticket purchases are non-refundable and non-transferable. Each ticket must be booked in the passenger’s name as it is precisely displayed on a government issued ID or Passport. Changing names on tickets is prohibited. 2) CHECK DOCUMENTS: Please check your documents when you receive them. The authorities and the airline require passengers to have a valid photo ID for verification of identity at time of flight check-in. If the name on the ticket and the passenger’s ID does not match, the passenger will be required to surrender the ticket and purchase another applicable ticket at the prevailing fare for the departing flight. Children must have a parent or legal guardian present at check-in. Individual airlines may have specific requirements for a non-accompanied child to travel. 3) CHECK-IN REQUIRMENTS: For international flights it is recommended to check-in at least 2 hours prior to departure. Late check-in may result in the airline giving up your seat to another paying customer. 4) OVERBOOKING: Flights may be overbooked by an airline resulting in some passengers being denied boarding on the flight. The airline may provide denied boarding compensation for the flight if this happens. Please check the airline’s rules on denied boarding which should be available at all of the airline’s ticket or check-in counters. 5) CHANGES OR CANCELLATIONS:Ticket changes may incur penalties and/or increased fares in addition to any stated change fees. Advance notice is required to change reservations. To change or cancel your flight itinerary, refer to the terms and conditions of the issuing agent or call the airline you are scheduled to fly on. Airlines may apply substantial fees and additional charges for changes to some non-refundable tickets prior to departure date. After departure date, your unused airline ticket may have no residual value. If you are cancelling travel on a flight, return the unused tickets to us in order we can assist you to request for a refund or credit. Please note that fares which are sold as special, excursion or discounted may have various travel restrictions imposed including and penalties for changes or cancellations. Some ticket fares are non-refundable so no refunds will be entertained by the airline unless for justifiable or compassionate reasons. Be sure you understand these restrictions. If you change your plans en-route, please ask the airline to apply the value of your unused ticket toward the purchase of a new ticket. If a refund is due, obtain a receipt from the airline. If you are holding guaranteed hotel reservations which you may wish to cancel, notify the hotel as soon as possible and to avoid mandatory penalty payment. 6) AIRLINE SCHEDULE CHANGES: Airlines reserve the right to cancel or change schedules without notice. Schedules shown are based on expected flying times as indicated by the airlines. Because weather and other factors may affect operating conditions, departures and arrivals cannot be guaranteed nor are they the responsibility of Tourmasters Pte Ltd. 7) INSURANCE: Airline and other travel suppliers insurance for baggage have limited liability. Your personal insurance may not adequately cover losses incurred by cancellation, accident, illness or stolen or damaged property. We strongly urge you to purchase additional insurance offered to you by an insurance provider. 8) RESPONSIBILITY: Tourmasters Pte Ltd acts only as an agent in all matters connected with the making and securing of reservations for transportation, accommodations, tours, and/or other arrangements for the retail clients of this agency and for various disclosed principles and contractors in the form of airlines, ship lines, tour wholesalers, limousine services, and owners or contractors providing accommodations, transportation, and/or other services, hereinafter referred to as “suppliers.” Tourmasters Pte Ltd does not own, manage, control, or operate any transportation vehicle, hotel, restaurant, insurance company, tour or sightseeing company or any other service that would fit into the classification of “supplier.” All related tariffs as well as the terms and conditions are specified by each “supplier.” The acceptance of such coupons, exchange orders, receipts, contracts, and tickets shall be deemed to be consent to the foregoing conditions and also to the further condition that neither this travel agency nor any of its representatives shall be or become liable or responsible for any loses, injury, or damage to person, property or otherwise in connection with any accommodations, transportation or other services resulting directly or indirectly from any acts of God, including but not limited to dangers incident to the sea, fire, breakdown in machinery or equipment, acts of governments or other authorities, de jure or de facto, wars, whether declared or not, hostilities, civil disturbances, strikes, riots, thefts, pilferage, epidemics, quarantines medical or customs regulations, defaults, delays or cancellations of or changes in itinerary, routing or scheduling from any cause beyond the control of this travel agency or from any loss or damage resulting from insufficient and improperly issued passports, visas or other documents and that neither this travel agency nor any of its representatives shall be or become liable or responsible for any additional or liability sustained or incurred as a result of the foregoing causes. This travel agency is not responsible nor liable for defaults of “suppliers” or any other person, company or incorporation not directly under its control. In the case of air, ship, rail, automobile, or other form of transportation, the passenger contract in use by the provider of such transportation, when issued, shall constitute the sole contract between the passenger and such airline, ship line, railroad, car rental, or other company. 9) PASSPORT/TRAVEL VISA: Travel outside of your home country may require the need for valid travel documents such as: passport, visa, re-entry permit, health certificate, inoculation record, a ticket for the return journey or continuance of your trip, or ANY combination thereof. The responsibility for the proper documentation rests with the individual passenger and not the responsibility of Tourmasters Pte Ltd. For enquiries about the required travel documents please contact the appropriate consulate or embassy of the country you are travelling to or stopping over.
The information provided here serves as a guide and is not guaranteed. All information should be verified with the appropriate sources by person or persons travelling.